📜 Terms & Conditions

Effective Date: 1st August, 2025

By accessing and using our website (Sillage.vip) and placing an order, you agree to be bound by the following terms and conditions. These terms are designed to protect both you, the customer, and us, the business.

🛍️ 1. Product Use & Authenticity

  1. All perfume decants sold by Sillage are prepared from 100% authentic, original full-size bottles.
  2. Our decants are hand-poured into high-quality sample-size glass atomizers and are not affiliated with the original brand owners.
  3. Product names, brands, and trademarks belong to their respective owners and are used strictly for identification and comparison purposes.

💼 2. Order Acceptance & Processing

  1. Once you place an order, you’ll receive an order confirmation. However, acceptance is subject to availability and verification.
  2. We reserve the right to cancel or modify orders at our discretion if any issues arise — such as incorrect pricing, stock limitations, or suspected misuse.

💳 3. Pricing & Payments

  1. All prices are listed in Bangladeshi Taka (৳) and are subject to change without prior notice.
  2. Full payment or at least a partial payment is required before dispatch, unless Cash on Delivery (COD) is selected (where applicable).
  3. For Cash on Delivery (COD) orders, the delivery charge must be paid in advance.
  4. Discounts, offers, and promotions may be updated or withdrawn at any time.

📦 4. Shipping & Delivery

  1. Orders are typically processed within 1–2 business days.
  2. Estimated delivery times range from 2–5 business days, depending on location.
  3. Sillage is not responsible for delays due to courier disruptions, weather, or holidays.
  4. We offer flat-rate shipping and free delivery on orders over ৳5,000.

🔁 5. Returns & Refunds

  1. Due to hygiene concerns, we do not accept returns on opened or used decants.
  2. Please refer to our Returns & Refunds Policy for detailed information.

🚫 6. Prohibited Use

You agree not to misuse our site or services. This includes but is not limited to:

  1. Placing false or fraudulent orders
  2. Copying or scraping content or product data
  3. Violating laws or third-party rights
  4. Misrepresenting Sillage products as your own

🔐 7. Intellectual Property

All content on Sillage.vip — including logos, product descriptions, images, and branding — is owned or licensed by Sillage. You may not copy, reproduce, or reuse this content without written permission.

📬 8. Contact

If you have any questions regarding these terms, please reach out:

  1. 📧 Email: hello@sillage.vip
  2. 💬 Messenger: Facebook Page
  3. 📸 Instagram: @vipsillage
  4. 📱 WhatsApp: Chat with us

We’re always here to help and respond as quickly as possible.