💳 Payment & 🚚 Delivery Policy
Effective Date: 1st August, 2025
At Sillage, we’re committed to providing a smooth and transparent shopping experience. This policy outlines how payments are handled and how your orders are processed and delivered.
💳 1. Payment Methods
We currently accept the following payment options:
- ✅ bKash (Prepaid)
- ✅ Cash on Delivery (COD) — Delivery charge must be paid in advance
- ✅ Bank Transfer (upon request)
- ✅ Gift vouchers / Promo codes (where applicable)
All payments must be confirmed before the order is processed. For COD orders, delivery charges must be prepaid to validate the order.
📦 2. Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- You will receive an update once your order is dispatched, along with delivery details.
- During high-demand periods or flash sales, order processing may take slightly longer.
🚚 3. Delivery Timeline
We offer nationwide delivery across Bangladesh:
- Inside Dhaka City: 2–3 working days, ৳100 flat rate for all orders, must be paid in advance
- Outside Dhaka City: 3–5 working days, ৳150 flat rate for all orders, must be paid in advance
- Urban/Rural/Remote Areas: May take slightly longer due to courier limitations
- FREE shipping on orders over ৳5,000
🔍 4. Tracking & Updates
Once your order is shipped, we’ll send you a tracking link (if available) via SMS or WhatsApp.
For updates, you can also contact us directly through:
- 📧 Email: hello@sillage.vip
- 💬 Messenger: Facebook Page
- 📸 Instagram: @vipsillage
- 📱 WhatsApp: Chat with us
We’re always here to help and respond as quickly as possible.
❗ 5. Delivery Policy Notes
- Please ensure your shipping address and phone number are accurate to avoid delays.
- If the package is returned due to incorrect information or failed delivery attempts, re-delivery charges will apply.
- Sillage is not responsible for courier delays, natural disruptions, or unforeseen circumstances once the item has been dispatched.