🔒 Privacy Policy
Effective Date: 1st August, 2025
At Sillage, your privacy matters. We’re committed to protecting your personal information and maintaining your trust throughout every step of your experience with us.
📋 1. What Information We Collect
We may collect the following details when you visit or shop on our website:
- 🧍 Full Name
- 📧 Email Address
- 📱 Phone Number
- 📦 Shipping & Billing Address
- 💳 Payment Info (secured via third-party gateways)
- 🛍️ Order History & Preferences
- 🌐 IP Address & Browser Data (via cookies)
🛠️ 2. How We Use Your Information
We use your data to ensure the best service, including:
- 📬 Processing & shipping your orders
- 🤝 Customer support & updates
- ✉️ Email communication (offers, newsletters)
- 📊 Improving website performance & user experience
- 🔐 Fraud prevention & legal compliance
🤝 3. Who We Share With
We never sell or rent your data.
However, we may share your information with:
- 🚚 Delivery couriers (for shipping)
- 💳 Secure payment processors
- ⚖️ Legal authorities (only when required)
🍪 4. Cookies & Tracking
We use cookies to:
- 🧠 Remember your preferences
- 📈 Improve performance with analytics
- 🛒 Maintain your cart/session
You can disable cookies in your browser settings, but this may affect site features.
🛡️ 5. Data Security
We follow industry-standard encryption and security practices.
Still, always keep your login details private and use strong passwords for added protection.
✋ 6. Your Rights
You may request to:
- 🔍 View or update your data
- 🧹 Delete your account or personal info
- 🚫 Unsubscribe from promotional emails
📩 Email us at hello@sillage.vip to submit any requests.
🕒 7. Policy Updates
We may revise this Privacy Policy occasionally. Updates will be posted here with the revised Effective Date.
📩 8. Need Help?
For any issue, please contact us directly via:
- 📧 Email: hello@sillage.vip
- 💬 Messenger: Facebook Page
- 📸 Instagram: @vipsillage
- 📱 WhatsApp: Chat with us
We’re always here to help and respond as quickly as possible.